An Internet “troll” is a person who delights in sowing discord on the Internet. He tries to start arguments and upset people.
Trolls see Internet communications services as convenient venues for their bizarre game. For some reason, they don’t “get” that they are hurting real people. To them, other Internet users are not quite human but are a kind of digital abstraction. As a result, they feel no sorrow whatsoever for the pain they inflict. Indeed, the greater the suffering they cause, the greater their ‘achievement’ (as they see it). At the moment, the relative anonymity of the net allows trolls to flourish.
Trolls are utterly impervious to criticism (constructive or otherwise). You cannot negotiate with them; you cannot cause them to feel shame or compassion; you cannot reason with them. They cannot be made to feel remorse. For some reason, trolls do not feel they are bound by the rules of courtesy or social responsibility.
Perhaps this sounds inconceivable. You may think, “Surely there is something I can write that will change them.” But a true troll can not be changed by mere words. – Internet Trolls
Love this recent open forum ReadWriteWeb on dealing with negativity online as well as trolls. Particularly amused by the line of “don’t feed the trolls unless you are feeding them tranquilizers”. Teehee.
I agree. I work hard not to feed trolls. Historically (as in years ago) I deleted them. These days I tend to leave their comments on my blog. I consider it a bit of a public service. Good for everyone to know the trolls. Trolls behavior is a reflection of them – not me. The only comments I do delete are those that attack other commentors. I will not allow my blog to be used as a platform for blog wars.
Anywho, check out the article.